Personnel Outsourcing
Personnel outsourcing means handing an entire function or process over to FSSA's management: we provide a team, lead it and are accountable for the result, while you get a ready‑made service instead of dozens of HR processes. The model suits non-core tasks that are not worth keeping in-house: support and warehouse work, site maintenance, administrative support.
Unlike outstaffing, where the client manages the employees, with outsourcing the organisation of the work, quality control and replacements are FSSA's responsibility. We build a team for the task, train it, and set up schedules and a relief pool so the process runs without downtime. Companies in Kazakhstan use personnel outsourcing to focus on their core business and cut the administrative load on HR and accounting.
What can be outsourced
- Auxiliary and support work at production sites and facilities.
- Warehouse operations: receiving, picking, inventory and dispatch.
- Building and grounds maintenance, cleaning.
- Administrative support: reception, document flow, visitor services.
- Staff catering and accommodation — through the group's APEC complex.
As a rule, it pays to outsource non-core functions that the business needs every day but that are not its core competence.
What the service includes
- Process analysis: volumes, standards, working hours, quality and safety requirements.
- Agreement on the operating model and performance indicators (KPIs), which are set out in the contract.
- Recruitment and training of the team and appointment of a responsible FSSA manager.
- Shift and schedule planning, with a relief pool to cover sickness and leave.
- Quality control and regular reporting to the client.
- Full HR and payroll support for the staff: employment, payroll, taxes and dealings with government agencies.
How we work
- Process analysis. We study how the function works today and the client's volumes and requirements.
- Model and KPIs. We propose the headcount, schedule and indicators by which the result will be measured.
- Team and launch. We recruit and train people and launch the process without interrupting current operations.
- Management and control. An FSSA manager organises the work on site, monitors quality and deadlines, and arranges replacements.
- Reporting. We report regularly against the agreed indicators and propose improvements.
Benefits for the business
- Focus on the core business. Managing a support function no longer takes up managers' time.
- Less administration. HR and accounting no longer need to keep records for dozens of employees.
- No downtime. The relief pool and FSSA's responsibility for replacements protect the process from leave, sickness and staff turnover.
- Transparent assessment. The result is measured by the indicators in the contract, not by the number of people on site.
Outsourcing vs outstaffing
With outsourcing, FSSA is responsible not only for employing the staff but also for organising the work and its result. If you want to manage the employees yourself and hand over only employment, HR records and payroll to the agency, choose outstaffing.
Frequently asked questions
How is outsourcing different from outstaffing?
How can we control the quality of outsourced work?
What happens if an employee falls ill or leaves?
Which functions are outsourced most often?
Staff recruitment
request
Describe the specialists you need — an FSSA recruiter will contact you and source staff for your tasks. Recruitment, outstaffing, foreign workforce and HR support.